Informasi Detil Paper

Judul: Evaluasi Kinerja Industri Jasa Otomotif Melalui Strategi Balanced Scorecard
Penulis: Muhammad Farid  || email:
Jurnal: Arika Vol. 4 no. 2 - hal. 167-174 Tahun 2010  [ Teknik ]
Keywords:  Automotive service industry, performance evaluation, balance scorecard
Abstract: Performance appraisal system is needed is a system that can assess the performance of all key components in the company. Balanced scorecard became one of the methods used to evaluate the performance of an enterprise in a comprehensive manner. Automotive service industry in particular workshop are included in general requires a qualified repair shop performance improvement strategy feasible, using the balance scorecard is expected to contribute through four perspectives: 1) financial, 2) customer, 3) internal business processes, 4) learning and growth..
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